The current status(as of last week) is all agents are AFRAID of picking tickets because they dont want to be hit with a failure. I.E, if you pick a ticket and you send a reply to the customer, the QA team will review the reply before is actually send to the customer. You will be constantly HARRASSED by the Quality team, which will practically breathe down your neck reviewing EVERYTHING you do, and if it doesnt meet their absurd criteria, it will be flagged as failure and your metrics will be affected. Once you finish the training, you will be assigned to a team and the world of pain will begin. If you make it past, then you start the training that will last 4 weeks(payed). After that you enter in what they call a remote university, sort of an induction into their "work culture".īut before you even start the remoteu, you have to take ANOTHER ccat and YOU HAVE TO score 35 AGAIN, else you will be terminated and whatever time you invested WILL NOT BE PAYED. If you pass the initial trials and tribulations, you go to the interview and get an offer. If you don't get the 35, the hiring process ends and you are banned from reapplying to the position for 6 months. Like the other reviewers, the company DOES NOT CARE about its collaborators, they only care about the metrics.įirst thing, someone had a very bright idea that it would be good to place a hard goal of achieving 35 in a CCAT early in the hiring process. I would have recommended this place with my eyes closed before mid 2019. All done with great Hands-On training.įor Crossover, I would wish you the best of luck but you wouldn't know what do with it, even if you had it. Network server administration and now cyber security. Certifications a plenty all based around information systems. It really is true with the experience I had with almost 15 years with the largest networking company in the world. I don't know I thought I was overly educated for this job based on years of hands on experience. The company should always hire into the employee not from a web application. That's about as cold as the zombie drone thinking that they are implementing. From the start, there was no human interaction and the job was remote only. I got a really poor impression from them. This is one of those companies that feels it's really really high-tech technology and stuff like that they believe in artificial intelligence, automation, and the employees are no more than a number or zombie drone. I apply for a job and never got a phone interview or a face-to-face interview.
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